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I am getting lots of messages from my website forms that look like spam?
News I am getting lots of messages from my website forms that look like spam?
The symptom of this issue is where your form enquries from your website have incomplete or random entries within them. This is a common issue with websites and happens for a number of reasons.
- Robots. As automated utilities such as search engine robots, and some malicious automated systems crawl over your website going from page to page to see what its all about, and in the scenario of malicious code, looking for vulnerabilities in your site, they fill in the values on your web forms which then send to you. They are typically filled in with nonsense values, or obvious spam values.
- Customers are filling forms in but not completing all of the details correctly – this can be avoided by ensuring that some values are made required, or are you asking them to complete too much?
The way to prevent the first problem is to incorporate a CAPTCHA function on the form which provides one or two hard to read codes in the form that makes it so that the form has to be submitted by a real person who can read the text on the image, this then prevents the submission of the form by a non-human. This does have its drawbacks however in the guise of harder to complete forms which could put off potential customers.
Talk to us if this is a problem and we can agree which is the best solution going forwards for you.