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Track your website visitors in real time with full statistics |
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Watch your website visitors in real time as they navigate your website using the SO-CHAT website live chat client software. See who is about to call you before the phone rings, see where people leave your website and watch for any potential errors or problems with your website so you can fix them quickly! SO-CHAT Live website chat software has a full analytic tool included which records all your website activity and sends automatic emails daily, weekly and monthly so you know what is happening on your website at any one time!
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Proactively engage your online visitors |
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Either invite specific customers or let SO-CHAT do the work for you. Using our innovative proactive invite system you can request website chats with your customers either at the time that suits you or based on defined rules that allow the system to prompt the user for assistance. Proactive invites can be customized to whatever you want them to say.
Let your customers request SECURE live chat with your sales team. Answer those important questions right at the point of interest and allow your website customers to get customer support from you right when they need it.
Chat Features:
• Multiple operators.
• Department specific chat.
• Transfer chats between operators.
• Operator to operator chat.
• Operator to operator training mode.
• Integrated spell check.
• Visitor and operator 'typing' status.
• Canned responses.
• Push pages to visitor.
• Custom background, logo and chat images.
• Visitors can request emailed transcript.
• Automatic 'leave a message' form.
• Multi-language chat window.
• Live chat translation.
• Secure live chat.
• Co-browse.
• Pre Pre & Post chat surveys.
• Send files to visitors whilst chatting (PDFs, etc).
• Full text search & reporting on chat transcripts.
• Operator performance reporting.
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Not available? Leave a message... |
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Visitors to your website after hours or while you are not available are able to leave you a message which will send the information to you to follow up on later. Leave a message provides a fast alternative to enquiry forms or losing the sale when you are not in front of the SO-CHAT client.
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